Office Support

Your Network

No matter how simple or how complex your setup, if you have network issues or it is not running optimally, then the work of you and your office will suffer. Here are how we approach things to make your network bulletproof.

Wireless

We have high capacity access points for training rooms due to the higher concentration of agents and guests.

We implement a private wireless network that is secure for trusted devices and also offer a second public wireless that you can give access to guests as a hotspot.

We monitor the wireless connections remotely, can modify or reboot the wireless access points, and can resolve many issues without ever needing to come onsite. What that means is there is little need for interaction with you and the equipment and downtime is minimized.

Server Resources

Having a server in place allows us to supply a robust network of shared resources.

Printers and network folders are shared and access granted on a per user level.

The networked folders are backed up daily, and even if an agent's personal computer crashes, the data stored on their network folder will not be lost.

We have developed an application to automate access to both PCs and MACs for any agent.

Tracking Printing Charges

How much time do you spend dealing with agent billing?

We use print tracking software external from the copier so you don't have to work in a clunky interface with limited functionality.

You can print out a simplified report showing gross tallies of everything printed and copied, per user, on any date range.

You can also print a detailed view of precisely what was printed, by whom, at what time, and on which printer.

You can also go back months to easily pull the data again.

Mobile Printing

The Real Estate business is becoming more and more mobile. New technologies are lending themselves to be more mobile as well.

In offices with compatible copiers, we can provide the ability for agents to print from their iPhones or iPads and still have their print jobs tracked in the monthly report.

Network Security

How are you protecting your network from ex-agents and users?

We add a layer of network security so that when you delete a user, you can rest assured that even if they have the wireless password they cannot access the network. We use MAC address filtering and server security to block unwanted users from the network.

Public Use Computers

Public use computers are great, until they aren't.

Upon a reboot, our public computers are wiped clean. This creates an easy solution for viruses or lost connectivity issues; simply reboot the computer and any newly noticed issues will be wiped clean. No more popups about random programs some user installed and not knowing what it’s about.

Off-Site Backup

Offsite backup of your important MCA files ensures that the office can survive even if something happens to your physical location.

Reppert Factor regularly tests your backups so we can get you moving again when disaster strikes.

Server Support

A couple of hours of downtime could be fatal to your business, any problem with a server requires immediate attention.

To ensure that your server helps your business run as smoothly and efficiently as possible we perform weekly, bi-weekly, monthly and quarterly checks

RFs multiple methods for getting support

ReppertFactor has many ways of providing support for your network and computer systems.

Phone Support

During normal business hours (8am to 5pm CST) we will support any client who calls our support hotline. A technician will work with you remotely or schedule a time to come to the site to service the computer if necessary.

Remote Support

Issues with computers come up and when a problem occurs, people want a quick fix. Once permission is granted, we can use software that allows a ReppertFactor team member to remotely control your computer and correct your problems over the internet.

Help Ticket System / Portal

The Help Ticket System is a centralized web based program that allows you easy access from any internet ready device to resolve your problems. Any user of the help ticket system can simply login, post a question or inquiry and be guaranteed a response within the allotted time frame.

The agents can use our support portal for any IT issue, whether for personal or professional use. We can offer solutions or help with malware, connectivity issues, printing, and disaster recovery, or offer recommendations on IT related purchases.

Office admins, such as the MCA, DoFI, or Team Leader have a more robust access to the system that allows them to view any tickets entered by their office to track issues entered by the agents. They are also able to add new agents into the system from this interface; giving them instant access to the network resources and common use PCs.

24/7 Emergency Support

24/7 Emergency support line for critical network issues. Need to restore a backup? WinMORE throwing an error and you’re in the middle of transmittal? We always have somebody on call to deal with your issues, even after hours.



Who We Are

ReppertFactor is a full service, service based IT company that supports companies and individuals with their technology needs. We support over 200+ companies from CT to CA to FL, and have been servicing companies since founded in 2002. We currently manage networks in TX, AL, PA, NJ, DE, NY, CT, MA, VA and CA.

Our primary business is the maintenance of office networks and the offloading of user IT concerns to our help staff instead of the offices managers. This allows companies to focus on growth and building their business instead of backend and user problems. However, we also offer ground up implementations from running the wires for internet, to configuring and installing printers on a computer, to cloud services, and everything in between.

ReppertFactor is also one of the few IT Companies in the country that has an internally developed help support website and network authentication software.

RF and KW

As for Keller Williams, we currently support over 90+ Keller Williams’s offices. We know about the rules and technology requirements for Keller Williams. KW Angels know us and we have a great reputation for working directly with the Angels to resolve technology issues. We know other technologies other than just IT. We are often a sound board for phones, copiers and other technologies.