Agent Support

Wireless

It is one of the most used items by agents and one of the must complained about items by agents. We handle the wireless differently.

We have high capacity access points for training rooms due to the higher concentration of agents and guests.

We implement a private wireless network that is secure for trusted devices and also offer a second public wireless that you can give access to guests as a hotspot.

The networks are fully separated so there is no risk to the office security. Additionally, we can monitor the wireless connections remotely, as well as reboot the wireless access points, and resolve many issues without ever needing to come onsite to troubleshoot. What that means is there is little need for interaction with you and the equipment and downtime is minimized.

Printing Made Simple

Does your office track printing? What hoops do you have to jump through to print from your computer? What if you wanted to print from a public computer or another agent’s computer?

Our unique system allows you to move from device to device, computer to computer, and have your account follow you for whatever you need to do, without having to enter in print codes every time you print or modifying complex printer properties to save your codes.

How often have you had to fight with your MCA because “I never printed that, please remove it from my bill”? What happens when you need to go back a few months, how easy is it to access the records?

We use print tracking software that gives a detailed view of precisely what was printed, at what time, and on which printer. Best of all you can go back months to pull the data again.

Mobile Printing

The Real Estate business is becoming more and more mobile. New technologies are lending themselves to be more mobile as well. In offices with compatible copiers, we can provide the ability for agents to print from their iPhones or iPads and still have their print jobs tracked in the monthly report.

Public Use Computers

Computers designated for public use are great for office productivity. However, they can often become infected with spyware and viruses due to the sheer volume of different people that use the computers on a daily basis. We utilize a process where we set up each public computer with a base level of software so that each agent that logs in has access to the same tools.

We then lock down each computer, so that any agent can use the computer as they see fit, but upon a reboot, the computer is wiped clean and refreshes to the last time the computer was locked. This creates an easy solution for viruses or lost connectivity issues; simply reboot the computer and any newly noticed issues will be wiped clean. This also prevents against users overcrowding the desktop with their own shortcuts or files. No more popups about random programs some user installed and not knowing what it’s about.

Server Resources

Having a server in place allows network resources to be shared and access granted on a per user level. This includes office printers and network folder shares as well as access to any common use PCs with each agent having their own unique username and password. The networked folders are backed up daily, and even if an agent’s personal computer crashes, the data stored on their network folder will not be lost.

To aid in the simplicity of this setup we have developed the ReppertFactor Authenticator (which can be configured to run automatically or manually). This program authenticates the computer user’s session with their user name and password, which allows them access to any resources that they have been granted permission to.

RFs multiple methods for getting support

ReppertFactor has many ways of providing support for your network and computer systems.

Phone Support

During normal business hours (8am to 5pm CST) we will support any client who calls our support hotline. A technician will work with you remotely or schedule a time to come to the site to service the computer if necessary.

Remote Support

Issues with computers come up and when a problem occurs, people want a quick fix. Once permission is granted, we can use software that allows a ReppertFactor team member to remotely control your computer and correct your problems over the internet.

Help Ticket System / Portal

The Help Ticket System is a centralized web based program that allows you easy access from any internet ready device to resolve your problems. Any user of the help ticket system can simply login, post a question or inquiry and be guaranteed a response within the allotted time frame.

The agents can use our support portal for any IT issue, whether for personal or professional use. We can offer solutions or help with malware, connectivity issues, printing, and disaster recovery, or offer recommendations on IT related purchases.

Office admins, such as the MCA, DoFI, or Team Leader have a more robust access to the system that allows them to view any tickets entered by their office to track issues entered by the agents. They are also able to add new agents into the system from this interface; giving them instant access to the network resources and common use PCs.

24/7 Emergency Support

24/7 Emergency support line for critical network issues. Need to restore a backup? WinMORE throwing an error and you’re in the middle of transmittal? We always have somebody on call to deal with your issues, even after hours.



Who We Are

ReppertFactor is a full service, service based IT company that supports companies and individuals with their technology needs. We support over 200+ companies from CT to CA to FL, and have been servicing companies since founded in 2002. We currently manage networks in TX, AL, PA, NJ, DE, NY, CT, MA, VA and CA.

Our primary business is the maintenance of office networks and the offloading of user IT concerns to our help staff instead of the offices managers. This allows companies to focus on growth and building their business instead of backend and user problems. However, we also offer ground up implementations from running the wires for internet, to configuring and installing printers on a computer, to cloud services, and everything in between.

ReppertFactor is also one of the few IT Companies in the country that has an internally developed help support website and network authentication software.

RF and KW

As for Keller Williams, we currently support over 90+ Keller Williams’s offices. We know about the rules and technology requirements for Keller Williams. KW Angels know us and we have a great reputation for working directly with the Angels to resolve technology issues. We know other technologies other than just IT. We are often a sound board for phones, copiers and other technologies.