REPPERTFACTOR support for KELLERWILLIAMS IT Support Customized for Your Office
REPPERTFACTOR support for
KELLERWILLIAMS
IT Support Customized for Your Office

Currently support 90+ Keller Williams offices

Knowledge of KW workflow and requirements

Work directly with agents to resolve issues

Manage all your tech: computers, phones, copiers

Why RF?

Good support requires both a robust and resilient back end that you never hear about, and a comprehensive front end support to work with the agents on personal IT issues.

Without the proper support, Office Staff may be left to handle network and other IT related issues themselves. This takes their focus away from agent onboarding, taking calls, or from other tasks that require more attention.

We remove the Office Staff as the middle man. Our backend network is built to be the reliable service that your agents don’t have to talk about anymore.

And for everything else; we deal with agent issues directly, as well as business vendors (copier companies, phone system providers, Internet Service Providers).

We have dedicated staff available to work on each and every issue the office may experience.

Office Support

Your Network

No matter how simple or how complex your setup, if you have network issues or it is not running optimally, then the work of you and your office will suffer. Here are how we approach things to make your network bulletproof.

Wireless

  • We have high capacity access points for training rooms due to the higher concentration of agents and guests.
  • We implement a private wireless network that is secure for trusted devices and also offer a second public wireless that you can give access to guests as a hotspot.
  • We monitor the wireless connections remotely, and can modify or reboot the wireless access points, and resolve many issues without ever needing to come onsite. What that means is there is little need for interaction with you and the equipment and downtime is minimized.
  • Server Resources

    Having a server in place allows us to supply a robust network of shared resources
  • Printers and network folders are shared and access granted on a per user level.
  • The networked folders are backed up daily, and even if an agent’s personal computer crashes, the data stored on their network folder will not be lost.
  • We have developed an application to automate access to both PCs and MACs for any agent.
  • Tracking Print Charges

    How much time do you spend dealing with agent billing?
  • We use print tracking software external from the copier so you don't have to work in a clunky interface with limited functionality.
  • You can print out a simplified report showing gross tallies of everything printed and copied, per user, on any date range.
  • You can also print a detailed view of precisely what was printed, by whom, at what time, and on which printer.
  • You can also go back months to easily pull the data again.
  • Mobile Printing

    The Real Estate business is becoming more and more mobile. New technologies are lending themselves to be more mobile as well.

    In offices with compatible copiers, we can provide the ability for agents to print from their iPhones or iPads and still have their print jobs tracked in the monthly report.

    Network Security

    How are you protecting your network from ex-agents and users?

    We add a layer of network security so that when you delete a user, you can rest assured that even if they have the wireless password they cannot access the network. We use MAC address filtering and server security to block unwanted users from the network.

    Public Use Computers

    Public use computers are great, until they aren't.

    Upon a reboot, our public computers are wiped clean. This creates an easy solution for viruses or lost connectivity issues; simply reboot the computer and any newly noticed issues will be wiped clean. No more popups about random programs some user installed and not knowing what it’s about.

    Off-Site Backup

    Offsite backup of your important MCA files ensures that the office can survive even if something happens to your physical location.

    Reppert Factor regularly tests your backups so we can get you moving again when disaster strikes.

    Server Support

    A couple of hours of downtime could be fatal to your business, any problem with a server requires immediate attention.

    To ensure that your server helps your business run as smoothly and efficiently as possible we perform weekly, bi-weekly, monthly and quarterly checks

    RFs multiple methods for getting support.

    Phone Support

    During normal business hours (8am to 5pm CST) we will support any client who calls our support hotline. A technician will work with you remotely or schedule a time to come to the site to service the computer if necessary.

    Remote Support

    Issues with computers come up and when a problem occurs, people want a quick fix. Once permission is granted, we can use software that allows a ReppertFactor team member to remotely control your computer and correct your problems over the internet.

    Help Ticket System / Portal

    The Help Ticket System is a centralized web based program that allows you easy access from any internet ready device to resolve your problems. Any user of the help ticket system can simply login, post a question or inquiry and be guaranteed a response within the allotted time frame.

    The agents can use our support portal for any IT issue, whether for personal or professional use. We can offer solutions or help with malware, connectivity issues, printing, and disaster recovery, or offer recommendations on IT related purchases.

    Office admins, such as the MCA, DoFI, or Team Leader have a more robust access to the system that allows them to view any tickets entered by their office to track issues entered by the agents. They are also able to add new agents into the system from this interface; giving them instant access to the network resources and common use PCs.

    24/7 Emergency Support

    24/7 Emergency support line for critical network issues. Need to restore a backup? WinMORE throwing an error and you’re in the middle of transmittal? We always have somebody on call to deal with your issues, even after hours.

    Agent Support

    Wireless

    It is one of the most used items by agents and one of the must complained about items by agents. We handle the wireless differently. We have high capacity access points for training rooms due to the higher concentration of agents and guests. We implement a private wireless network that is secure for trusted devices and also offer a second public wireless that you can give access to guests as a hotspot. The networks are fully separated so there is no risk to the office security. Additionally, we can monitor the wireless connections remotely, as well as reboot the wireless access points, and resolve many issues without ever needing to come onsite to troubleshoot. What that means is there is little need for interaction with you and the equipment and downtime is minimized.

    Printing Made Simple

    Does your office track printing? What hoops do you have to jump through to print from your computer? What if you wanted to print from a public computer or another agent’s computer?

    Our unique system allows you to move from device to device, computer to computer, and have your account follow you for whatever you need to do, without having to enter in print codes every time you print or modifying complex printer properties to save your codes.

    How often have you had to fight with your MCA because “I never printed that, please remove it from my bill”? What happens when you need to go back a few months, how easy is it to access the records?

    We use print tracking software that gives a detailed view of precisely what was printed, at what time, and on which printer. Best of all you can go back months to pull the data again.

    Mobile Printing

    The Real Estate business is becoming more and more mobile. New technologies are lending themselves to be more mobile as well. In offices with compatible copiers, we can provide the ability for agents to print from their iPhones or iPads and still have their print jobs tracked in the monthly report.

    Public Use Computers

    Computers designated for public use are great for office productivity. However, they can often become infected with spyware and viruses due to the sheer volume of different people that use the computers on a daily basis. We utilize a process where we set up each public computer with a base level of software so that each agent that logs in has access to the same tools. We then lock down each computer, so that any agent can use the computer as they see fit, but upon a reboot, the computer is wiped clean and refreshes to the last time the computer was locked. This creates an easy solution for viruses or lost connectivity issues; simply reboot the computer and any newly noticed issues will be wiped clean. This also prevents against users overcrowding the desktop with their own shortcuts or files. No more popups about random programs some user installed and not knowing what it’s about.

    Server Resources

    Having a server in place allows network resources to be shared and access granted on a per user level. This includes office printers and network folder shares as well as access to any common use PCs with each agent having their own unique username and password. The networked folders are backed up daily, and even if an agent’s personal computer crashes, the data stored on their network folder will not be lost.

    To aid in the simplicity of this setup we have developed the ReppertFactor Authenticator (which can be configured to run automatically or manually). This program authenticates the computer user’s session with their user name and password, which allows them access to any resources that they have been granted permission to.

    RFs multiple methods for getting support

    ReppertFactor has many ways of providing support for your network and computer systems.

    Phone Support

    During normal business hours (8am to 5pm CST) we will support any client who calls our support hotline. A technician will work with you remotely or schedule a time to come to the site to service the computer if necessary.

    Remote Support

    Issues with computers come up and when a problem occurs, people want a quick fix. Once permission is granted, we can use software that allows a ReppertFactor team member to remotely control your computer and correct your problems over the internet.

    Help Ticket System / Portal

    The Help Ticket System is a centralized web based program that allows you easy access from any internet ready device to resolve your problems. Any user can simply login, post a question or inquiry and be guaranteed a response within the allotted time frame.

    24/7 Emergency Support

    Even if you are outside of our normal business hours we are available 24/7 for Emergency support. We always have somebody on call to deal with your issues, even after hours.

    MCA Resources

    Experience

    Being in 90+ Market Centers we have seen our fair share of issues with KW technology. We understand that you, the MCA, can be the glue that keeps the Market Center running so our goal is to help offload your IT issues as much as possible.

    How can we help you, the MCA?

    • We are fast and responsive to the needs of the MCA.
    • We know WinMORE & AccountEdge Technologies
    • We can cut you out of the middle when dealing with Computer “IT” issues
    • We implement backups - offsite as well as local backups every 3 minutes
    • We can advise in technologies such as phone systems or Internet Service Providers
    • We can help track printing charges so you never hear “I never printed that”

    Agent Onboarding

    Bringing on new agents can be a complicated and time consuming task. With one centralized form, Office Staff create a network user for each new agent, their own Help Ticket account, as well as copier access and an email address entry into the copier address book. Once the accounts are created, the office can hand the agent over to ReppertFactor and let us introduce the agent to the office technologies and how to receive support from us.

    AccountEdge Upgrade & Year end Services

    Year end and AccountEdge upgrades can always be a chore, but ReppertFactor can do the yearly upgrades to the AccountEdge software as well as setup your new year files for you. This is part of the service contract with ReppertFactor.

    Relationship

    We are available to office staff outside of normal business hours. We take pride in getting to know the staff on a more personal level, and building our relationships beyond the office environment. We talk to the MCA quite frequently; not only to check in on office issues, but also to get a feel for how we can better meet their ever changing needs.

    How can we help TLs?

    Technology is your Tool

    When trying to recruit the best talent, how can you without the proper equipment or support? With ReppertFactor, not only can we help with the support, but we can also provide pre-support. What does that mean? What happens when you have a big team that is worried about coming over? What happens if the company that they are coming from is holding their data hostage? That is where we come in. We can reach out to the agents whom you are trying to bring in and work with getting their data or having a plan to get them migrated to your office.

    You can also rest assured knowing that we will be providing the best network possible so that you can recruit those capper agents.

    How can we help OPs?

    Trust!

    In the many market centers with which we supply support, we have seen it all, from agents working on other agent computers to Office Staff having control over everything. Having ReppertFactor as your IT services you know that we have total loyalty to you, the Operating Principal.

    There is no favoritism to the agents because they are all treated equally. No worries of who accessed whose data or touched their computer. We also keep the liability away from your office as we are the ones working with your agents, and we are fully insured.

    You can also rest on the peace of mind knowing that your company’s technology needs are being handled by trained experts in the field. Also, know that we will work on keeping your office updated with the latest technology.

    About Us

    Who We Are

    ReppertFactor is a full service, service based IT company that supports companies and individuals with their technology needs. We support over 200+ companies from CT to CA to FL, and have been servicing companies since founded in 2002. We currently manage networks in TX, AL, PA, NJ, DE, NY, CT, MA, VA and CA.

    Our primary business is the maintenance of office networks and the offloading of user IT concerns to our help staff instead of the offices managers. This allows companies to focus on growth and building their business instead of backend and user problems. However, we also offer ground up implementations from running the wires for internet, to configuring and installing printers on a computer, to cloud services, and everything in between.

    ReppertFactor is also one of the few IT Companies in the country that has an internally developed help support website and network authentication software.

    RF and KW

    As for Keller Williams, we currently support over 90+ Keller Williams’s offices. We know about the rules and technology requirements for Keller Williams. KW Angels know us and we have a great reputation for working directly with the Angels to resolve technology issues. We know other technologies other than just IT. We are often a sound board for phones, copiers and other technologies.

    Disclaimer

    ReppertFactor, LLC is a Pennsylvania Limited Liability Company and is not affiliated, sponsored or endorsed in any way by Keller Williams, Realty, Inc. KW KELLERWILLIAMS is a registered trademark of Keller Williams, Realty, Inc. and no infringement on this or any other Keller Williams trademarks is intended. This website is not maintained, authorized, endorsed or sponsored by Keller Williams Realty, Inc. or any of its affiliates.

    Contact Us

    Let us handle it and you'll be ahead of the curve.

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    Sales: 215-945-8869 ext 1
    Billing: 215-945-8869 ext 2
    Support: 215-945-8869 ext 3
    Fax: 215-638-8711

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    Mail

    ReppertFactor, LLC
    PO Box 1223
    Bensalem, PA 19020

    We cannot accept items larger than 11" x 5.75" at our PO Box.

    Headquarters

    ReppertFactor, LLC
    621 Bristol Pike - Suite B
    Bensalem, PA 19020

    Please do not send sensitive materials to this address.